Paper Source Reviews
Paper Source has an overall rating of 1.4 based on 70 reviews. Customer feedback on Paper Source is mixed: Paper Source reviewers highlight positive aspects like wide variety of unique products, high-quality materials, excellent customer service, easy-to-navigate website, which strongly appeal to craft enthusiasts, event planners, gift shoppers. However, Paper Source is often criticized for its higher prices compared to competitors, occasional stock issues, shipping delays, limited physical store locations.
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How would you rate Paper Source?
All Paper Source Reviews (70)
June.hahn
May 20, 2026
"Felt like I was interrupting them"
I stopped in with what I thought was a simple question, but the whole interaction made me feel like I was being a bother. The replies were basically along the lines of, “yeah, I’m not sure” and “you can check over there,” without anyone really trying to help. I wasn’t expecting anything special, just a little guidance, but everyone seemed uninterested. I ended up leaving frustrated
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davidsolberg3612
May 18, 2026
"Cute stuff, but I’m a little torn"
I always kind of enjoy wandering around Paper Source because they do have a really fun mix of cards, wrapping paper, journals, and random little stationery things. At the same time, I sometimes leave without buying anything because the selection can feel oddly all over the place, and some of the prices make me hesitate. It’s great when I want something cute or a little different, but also somehow not the place I think of first. So I like it, but I’m not totally loyal to it
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MarthaPimentel
May 15, 2026
"I placed an order because it showed as..."
I placed an order because it showed as available online, but then it ended up getting cancelled because it wasn’t actually in stock. Disappointing, and I regret wasting my time on it.
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HONG
May 13, 2026
"Returns are such a pain"
Tried to exchange my order and got absolutely nowhere. Support just kept shutting it down like the return police, repeating no over and over. Super annoying experience.
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williamcoberly2764
May 09, 2026
"Tired of Chasing for a Simple Reply"
I emailed customer service twice about my order and never heard back from anyone. I also tried the chat, but that didn’t really get me anywhere either. At this point, I’m just tired of having to keep following up for basic help. It was frustrating, and I don’t see myself ordering from them again.
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HERRING
May 06, 2026
"Disappointed with the custom cards"
I ordered personalized cards and was really looking forward to them, but the name ended up printed off center. The online preview looked totally fine, so it was frustrating to open the package and see that the actual cards looked kind of cheap. I reached out to support, but it took a long time to hear back and I didn’t feel like they offered much help. Disappointing overall, and I don’t think I’ll order custom items from here again.
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KatherineStevenson
May 01, 2026
"Not a lot there, honestly"
I went in there hoping to find a decent gift, but the options were kind of random and prices, they felt too high. There were plenty of cute-looking things, sure, but nothing really useful or anything that felt special. I ended up just leaving without buying anything. For a gift shop, it was disappointing
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MURPHY
April 29, 2026
"Cute concept, but the final design missed the mark"
I ordered a set of cards from Paper Source because they looked really charming online, but in person they were a bit disappointing. The overall idea was cute, for sure, but the colors came out much duller than expected and the layout felt kind of awkward.
For the price, I was hoping for something that felt more polished and intentionally designed. Instead, the text looked like it had just been placed there without much attention to spacing or balance. Not the worst ever, but I probably wouldn’t order these again.
For the price, I was hoping for something that felt more polished and intentionally designed. Instead, the text looked like it had just been placed there without much attention to spacing or balance. Not the worst ever, but I probably wouldn’t order these again.
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hello_rachel127
April 25, 2026
"Cute stuff, but the shipping dragged"
I ordered a few cards and some gift wrap from Paper Source online. The website was easy to get around, and they had a lot of cute options, so that part was fine.
The shipping just felt slower than I expected. The tracking barely updated, which made it kind of annoying because I wasn’t sure where the package actually was. When it showed up, one corner of the box was a little bent, but thankfully the cards and wrap were mostly okay.
Overall, it wasn’t a bad order, just not the smoothest. I’d probably order again if I had plenty of time, but not if I needed something soon. That’s it.
The shipping just felt slower than I expected. The tracking barely updated, which made it kind of annoying because I wasn’t sure where the package actually was. When it showed up, one corner of the box was a little bent, but thankfully the cards and wrap were mostly okay.
Overall, it wasn’t a bad order, just not the smoothest. I’d probably order again if I had plenty of time, but not if I needed something soon. That’s it.
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julia2001
April 16, 2026
"Bad timing for a mixed-up order"
My Paper Source order showed up with the wrong stuff in it, which was frustrating. I got a couple items I definitely didn’t choose, and the one thing I actually needed wasn’t in the box.
I checked my confirmation email and everything looked right there, so I’m not sure where it went sideways. Of course it happened when I really needed the order on time, so the timing made it even more annoying.
I checked my confirmation email and everything looked right there, so I’m not sure where it went sideways. Of course it happened when I really needed the order on time, so the timing made it even more annoying.
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juan2002
April 08, 2026
"I ordered this paper for a small..."
I ordered this paper for a small project I was putting together for my sister, so it was frustrating when it showed up in a flimsy box with the corners all bent and crushed. The paper itself seemed fine, but the packaging really didn’t protect it well. I expected it to arrive in much better shape.
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JeanBurgess
April 07, 2026
"Just a heads up for anyone planning..."
Just a heads up for anyone planning to shop here: the selection is okay, but it’s definitely not huge. I found some good stuff, but they were missing a few basics I expected to see. Not a bad place, just don’t go in assuming they’ll have everything
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Grace-glandon
March 31, 2026
"My first impression wasn’t great"
My first impression wasn’t the best because the refund took a lot longer than I expected. I had to follow up more than once, which made the whole process feel kind of unclear and frustrating. It did get sorted out in the end, but it wasn’t a smooth experience. I’d definitely think twice before ordering again.
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WayneSlay
March 19, 2026
"Got what I needed, but the whole thing felt clunky"
I was able to find what I was looking for, so the site did the job, but it wasn’t the smoothest experience. A few pages loaded slowly and it felt a bit clunky to get around. I also expected some kind of follow-up afterward, but never heard anything, which was a little frustrating...
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hello_reginald418
March 16, 2026
"Cute stuff, but getting pricey"
They do have some really cute items, and I usually like browsing around, but the prices feel a bit too high lately. I’d probably shop here more if things were a little more reasonable.
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Stanley-coleman
March 09, 2026
"Shipping felt way too expensive"
I was about to grab a few small paper items , but once I saw the shipping cost , I changed my mind . It was almost the same as what I had in my cart , which just felt a little crazy for lightweight stuff I didn’t need right away . I really liked the items , so it was disappointing to end up not ordering .
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John-bell
February 28, 2026
"I ordered this weeks ago and..."
I ordered this weeks ago and it still hasn’t shown up. it’s pathetic how long this is taking. At this point, it feels like nobody over there has a clue what they’re doing.
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DominiquePacheco
February 20, 2026
"Promo code didn’t work for me"
I tried using their promo code at checkout, but it kept showing up as not valid with no real explanation. I had clicked through because the prices in the email looked good, but once I got to the site, things didn’t seem to match up. After messing with it for a while, I felt like I’d just wasted my time.
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AmandaGoggins
February 17, 2026
"I keep running into the same issue here..."
I keep running into the same issue here: whenever I go looking for basic craft supplies, a lot of it is out of stock. It’s frustrating when I’m just trying to finish a simple project. I still end up checking because sometimes they have what I need, but i’ve kind of accepted that I can’t really count on it.
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CONNER
February 14, 2026
"Sounded better than it was"
The description made this seem a lot nicer than it actually is. It’s not terrible, but I was definitely expecting more based on how it was presented. A bit disappointing, to be honest
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Paper Source Q&A
do u guys sale pretty tape and decroations
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do u sale pretty tape and decroations
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